Tactful

Tactful                                                        Best Practices Series 2020

“A successful negotiator finds out what the needs

of the other party are and tries to meet them without

losing sight of his/her own goals.”

People are emotional beings and words, how you say them matters. 

You can motivate more people to action with empathy,

compassion, understanding by listening

kindness and sweet words then harsh and demeaning

conjectures and personal attacks.  

How do we deal with difficult people? 

Tactfully. 

Real estate is as much about people as it is about property. 

Working, negotiating and closing on an agreement to

purchase or lease a property is more 

about the people and the interpersonal relationship between them. 

You and I will be dealing with all kinds of people,

most people are wonderful.

However when you encounter a difficult person,

try to understand them first. 

Listen to them, hear what they are saying. 

Understand their motivation(s). 

What they would like to achieve, why and when?

What they dislike, why? What they want to avoid? 

Ask them to tell you a little more about it. Know the full picture.

When you understand their real motivation and you show you really care

 then your life and negotiation will be easier.

“Know the end point, you will know the journey.”

Mark McGuinness [ Wishful Thinking , Blog : a business coach ]

offers these four steps for addressing the difficult behaviour of others; 

1. Take the “difficult” label off the person. You are dealing with a difficult situation, not a difficult person.”
2. “What do I want them to do?” Be specific in determining your request and remember you are not trying to rebuild their personality, just to influence their current behaviour.
3. “What’s in it for them to do what I want?” If you can give them a good reason – from their point of view – most likely they will do it. 
4. Be firm but friendly…

We can make ourselves “ more accommodating to others

without comprising our ethics, morals and

standards or letting anyone walk all over us. 

When we do this we can often defuse tensions before they can

build into a conflict.”  

Peter Legge in “the Power of Tact” suggests you consider

“the four “Cs” that will help you get along with almost anybody;  

Communication , Cooperation, Collaboration and Compromise.

                                     Tactical Manoeuvres 

“Keep difficult people in perspective and do not expect them to change”.

Control yourself and don’t let your feelings get too intense.

You have options; “asking for politeness or leaving”.

“Understand that it’s okay to disagree.

The important thing is respect for each other’s differences

so you can maintain a working relationship.”

“Be patient with yourself. Look at each exchange,

whether good or bad, as a lesson on how to deal with others.” 

“You can often turn a bad situation to your advantage by

disarming people with kindness and allowing them to feel important.” 

“If possible, plan ahead and prepare your tactics when dealing

with a difficult situation.

Think about the result you want.

Stay calm and keep your emotions under control. 

Be straightforward and matter-of-fact.” [the Power of Tact : 2008]

Be a student of human nature and behavioral economics,

learn with each encounter by listening, 

communicating mindfully and understanding the

desires of the wonderful people you deal with 

for their success and yours. 

Our team of professionals would be happy to represent and negotiate your real estate acquisitions, divestitures, leasing and asset management.

We are open to virtually meet with you, your family or group and discuss your needs. We can be reached at ; capitalmoves@gmail.com

We are always interested in speaking to energetic and ethical professionals to join our team at Envoy Capitol Realty Inc., Brokerage.

Reach out to us and let’s talk.

Envoy Capitol Realty Inc., Brokerage Toronto (416) 441-6163

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